At Keep It Moving, we aim to deliver your orders swiftly and efficiently. Please read the following information carefully regarding our shipping procedures.
Shipping Destinations
We currently offer shipping to the following locations:
- United Kingdom (UK)
- European Union (EU) Countries
- International Shipping to selected countries outside of the EU
Processing Time
All orders are processed within 1-2 business days (Monday to Friday). Orders placed after 12 PM will be processed the next business day. Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, shipments may be delayed. In such cases, we will notify you by email.
Please note: Delivery times may vary depending on customs and the destination country.
Free Shipping
We offer free standard shipping on orders over £50 within the UK. For international orders, free shipping applies to orders over £100.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your package directly through the courier’s website using the tracking number provided.
Customs, Duties, and Taxes
Keep It Moving is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged Items
If you receive an item that is damaged during shipping, please contact us immediately at [customer support email]. Please provide your order number and a photo of the damaged product, and we will arrange a replacement or refund as per our return policy.
Lost or Stolen Packages
We are not responsible for packages that are lost or stolen after delivery. If your package has been marked as delivered and you have not received it, please contact the shipping carrier to file a claim.
Contact Us
For any further questions or concerns about shipping, feel free to contact our support team at sales@keepitmoving.uk.